Refund policy

Soda Horse Peak orders are advertised with a 60-day, no-questions-asked money-back guarantee from the purchase date, administered by the seller. 🛡️ This site does not process orders or refunds and cannot issue one.

Who handles your refund

The seller who took your payment. They hold the order record, the payment and the refund system. Contacting us only adds delay — use the order confirmation email you received at checkout.

The timing problem worth knowing

The seller suggests a 90 to 180-day protocol for best results. The guarantee runs 60 days from purchase, and shipping used some of that before the first gummy.

So the refund deadline falls well inside the seller's own recommended trial period. That is not a trick, but it does mean the decision has to be made on partial information, and it is unusually easy to let the date pass while still deciding.

How to protect your refund window

1. 📅 Calendar the deadline the day your order arrives, with a reminder five days earlier.
2. 💾 Keep the order confirmation email — order number, date and stated terms.
3. 📦 Keep the bottles until you have decided, in case a return is required.
4. ⏰ Start the request early. Several days before the deadline, not on it.
5. ✍️ Put it in writing. Email creates a timestamped record; a phone call does not.

Common mistakes

The most common reason people lose a refund is the deadline passing while they were still giving it more time. The second is ordering through a third-party marketplace listing, which usually falls outside the manufacturer's guarantee entirely.

If you are not getting a response

Contact the seller again in writing, referencing your original message and order number. If you paid by card and cannot reach a resolution, your card issuer's dispute process is the next avenue — time limits apply there too.

Terms change

Guarantee conditions are set by the seller and can be revised. The version displayed at checkout when you place your order is the one that binds.